What is veteran support? 

Transitioning from military life can be challenging. Veterans may face unique pressures, including adjusting to a new routine, finding work, coping with physical injuries, or managing mental health challenges such as trauma, anxiety, or depression. Even small day-to-day tasks can feel overwhelming after service. 

Veterans can access guidance and support in areas including health; housing; employment; finance; wellbeing; welfare; integration into society; and other cross-cutting needs. 

How support for veterans works 

At Adferiad, we offer compassionate, personalised support for veterans and the wider Armed Forces community through our Change Step Programme, helping them navigate challenges, build resilience, and access opportunities they need to thrive.  

Our veterans' support programme, Change Step, encompass a wide range of services specifically for veterans, helping those who have served in the UK Armed Forces and their families to deal with issues related to their military service and reintegrating into the community. Adopting a peer mentoring approach, Change Step is run by veterans, for veterans, allowing us to understand and support the unique needs of the armed forces community.

Find out more about Change Step here.

Change Step is not a crisis service. If you are experiencing a mental health crisis, please contact your GP, Community Mental Health Team (CMHT), NHS 111 service and select option 2, or attend at your local A&E. 

How to get further support for veterans 

  • Veterans NHS Wales – referrals can be made online, by yourself, your GP, other agencies, families and friends. 
  • Veterans UK - help with pensions, benefits, housing, and welfare issues (0808 1914 218). 
  • Veterans Welfare Service (VWS) - support for health, finance, and transition to civilian life. 
  • Help for Heroes - physical, mental health, and recovery support (0300 303 9888). 
    SSAFA (Armed Forces Charity) - practical and emotional support for veterans and families (0800 260 6767). 
  • Royal British Legion (Wales) - can offer support with practical items such as brown and white goods and many other issues. They also provide advocacy services relating to Tribunal appeals for benefits, war pension and armed forces compensation scheme claims (0808 802 8080). 
  • Local authority Armed Forces Champions - housing, benefits, and community support. 
  • Citizens Advice – providing support and advice on a range of topics and issues. 
  • Combat Stress – mental health helpline available 24/7, including text and email service (0800 138 1619 or text 07537 173683). 
  • Samaritans – emotional support and crisis helpline available 24/7 for anyone in distress (116 123). 
  • Armed Forces Liaison Officers (AFLOs) - available in each Local Authority area. 
  • Department of Work and Pensions/Job Centre Plus – many regional offices have specific Armed
  • Forces Champions to assist with job seeking, benefit claims and other issues. 

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