Counselling

What is counselling?

Counselling offers a compassionate, confidential opportunity where people can talk openly about their thoughts, feelings and experiences, and feel genuinely heard, understood and supported by a trained professional. 

Many people seek counselling when things feel overwhelming, confusing or difficult to manage, including those living with anxiety, low mood, or the effects of trauma. Sometimes there isn’t one clear issue, just a sense of feeling stuck, overwhelmed and mentally exhausted. 

There is a huge need for counselling because sometimes thoughts and feelings can have a deep impact on wellbeing. When complex feelings are not addressed, they can have a significant impact on wellbeing and can also begin to affect other areas of life, which can take a massive toll. Counselling helps people work through these feelings and promote positive change. 

How counselling works 

Counselling provides a safe, confidential and supportive space where individuals can explore their experiences with a trained professional. Our person-centred approach means the focus is on the individual and their needs, not their circumstances, supporting them to work through difficult feelings, build resilience, and develop healthier coping strategies. We offer a range of counselling services across North Wales and Ceredigion that support people with a range of challenges including mental health, addiction, and caring responsibilities. Find out more about our counselling services here. 

A Problem Shared is our bespoke online counselling service, providing a confidential space for people across the UK to explore their concerns. As a social enterprise, any proceeds from A Problem Shared go back into our lifesaving services, click here to find out more. 

Other ways to get support for counselling  

In Wales, you can get counselling support through: 

• NHS Wales - contact your GP or use local self-referral talking therapy services.  
• 111 mental health support - call 111 and press 2 for urgent mental health help 24/7.  
• Free helplines, such as Samaritans: 116 123 & C.A.L.L. Wales: 0800 132 737  
• Charities like Mind, Relate Cymru, and Platfform offer free or low-cost counselling.  
• Young people and students can often access free counselling through schools, colleges, or universities.  
• Private therapists can be found through BACP or UKCP directories.