Help must be offered immediately when someone asks for it and should be needs-led and person-centred. Early access saves lives, lowers hospital admissions, and prevents escalation. Services must be self-referred, and accessible when and where they are needed. 

This is why we are calling for: 

  1. Open access, same day, self-referred support when and where needed, in every part of Wales. 
  2. Direct, straightforward action to reduce waiting times, because delays in care are costing lives. 
  3. The use of technology and existing community networks to overcome geographic problems and improve access to healthcare. 
  4. Investment in prevention and adopting a prevention-first approach for children and young people. 
  5. Action on diversity and anti-racism to address inequalities in access. 
  6. Communication in plain language, fewer technical terms, and increased service awareness. 

Click here to read more about this priority in our policy blog. 

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